Dear Families,

We are committed to the provision of therapy services for your child during this time of rapid and frequent change.  Please note as of Monday 30th March we will be offering all our our current services over telehealth/ online only and we will be closed to in-clinic/ in-person appointments until further notice.  Please see the news section below for further details and updates on our changes to service. 

Please see below for updates on our service under the “Updates and News” section.

Please also see below for details on our service offerings over telehealth and please call the clinic to convert your regular sessions to telehealth before next week.

Attending appointments

9th April, 2020:  Clinic closure

Thanks to all of our families who have so willingly transitioned to telehealth/ online therapy.  As per the State Government’s recently released plans for social distancing and remote learning for Term 2, we have made the decision to continue with telehealth services for our clients.  This decision was made in the best interests of our client’s and team’s safety.  We understand that Telehealth is not for everyone and that some of your children may be impacted by this decision.  We will do our best in this instance to offer alternatives or recommend an alternative service for you to attend while we are closed. Please speak with our team should this impact you.

New service delivery model: Online Therapy/ Telehealth

Our team is working tirelessly to offer Telehealth services which will be our primary method of service delivery moving forward until such time that we are instructed. Most of our clients are already up and running with telehealth services and the feedback has been very positive!

Please click here for details on our Telehealth services: Telehealth Information for Clients

Please click here for our payment process and terms for telehealth:  Telehealth Payments

Please click here for information on how to be telehealth ready: Telehealth Using Zoom_ Setup help for clients (3)

We are offering free ‘tech checks’ with our therapy assistant team if you are not tech-savvy or want to give things a quick test before you start.

Please remember to not log onto/ enter the waiting room for your session too early as this can impact on the other sessions.   10 minutes prior to your session is fine.

Short-term changes to NDIS Fees and Cancellation Policy/ Fees

Please note the NDIS has implemented measures to help support participants and providers.  Some of the new applicable measures include a 10% COVID loading on current rates (please call us for the most current rates) and the ability to charge 100% for cancellations.  We have always been very flexible with our cancellation policy  in the past but in recent times the playing field has changed and many practices across Australia are faced with huge number of cancellations in light of COVID.  The NDIS has implemented this policy short-term (3-6 months) to help small businesses continue to operate.  This loading is due to cease on July 1st, 2020 and all regular session fees will resume. 

Please click here for information on the COVID-19 loading and cancellation policy for NDIS clients: NDIS COVID-19 Support Measures

Updates and News

The Australian Psychological Society has worked with Private Health Funds to approve Psychology services delivered by Telehealth. This is great news for our privately funded clients. Please click on the link for further details: Media Release: APS and Private Health Telehealth Rebates

20th April: Medicare Update

We have received notice that the government has approved fee for service sessions (Mental Health Plan, CDMs and Helping Children with Autism – PDD) for all clients.  This is great news and something our professional bodies have been advocating strenuously for.  We welcome you to call and book in with your therapist if you haven’t already done so. We will be contacting families in the coming days to offer appointment times.

4th May: Changes to Low-Cost Assistive Technology Purchases

NDIS participants can now use their funding to purchase a broader range of low cost assistive technology (AT) to access essential supports during the coronavirus pandemic. The changes will only be in effect until September 2020, unless extended by the NDIA.  With many services and supports switching to online delivery due to the need for social distancing, access to technology is more important than ever.

The NDIS has announced that participants may be allowed to access low cost AT items, including tablets, in consultation with existing support providers. These changes are due to continue past July 1st, 2020.  Click here for further details: NDIS Assistive Technology Temporary Changes

6th August:  Update to Families

Please click below for our most current update on services including our planned return to clinic, Better Access to Mental Health update (10 extra sessions) and helpful hints and tips for your mental health.

Update for Parents_August 2020


Please download and complete our Telehealth Consent Form if you are starting Telehealth sessions. If you don’t have a printer at home, ADOBE and DOCUHUB have online (electronic) signature options. Failing that, please email the form to and confirm in the email you have read the form and agree to the content.   Telepractice Informed Consent

We are also about to roll our our electronic version of this form. Please call Ormond admin for further details.

Helpful Resources

We will keep all of our helpful resources here so you can help your kids understand the changes to their therapy.


Take a look at our Facebook page also for further information.

Thanks to you all for your flexibility and commitment – we are as committed and look forward to seeing you online!

Love, The SK Team