Cancellation Policy

Sensational Kids endeavours to provide the very best in child therapy practice. As part of our service to you, where possible, we offer regular appointment times with your therapist(s). We also have a list of clients who are waiting for appointment times that are currently unavailable. These clients we call at short notice and offer appointments which have recently become available due to cancellations. When you forget appointments or are unable to attend and cancel at short notice, we are often unable to offer these appointments to clients on our waitlists. Out of consideration for these clients and our therapists, we have a cancellation policy in place. This policy is designed to improve communication and forward planning by reducing the number of unattended appointments or appointments cancelled at short notice. These fees are based on the NDIS minimal operational guidelines as per the most current price guide.

Sensational Kids cancellation policy for late cancellation or failure to attend an appointment is as follows:

A cancellation fee of 100% of the service fee is charged if a cancellation occurs within 24 hours of the scheduled appointment and 50% of the fee will be charged if the cancellation occurs between 24 and 48 hours of a scheduled appointment.

How to cancel appointments: We have several ways to get in touch should you need to cancel or reschedule your appointment.  Please note for those clients who receive their SMS reminders on Saturday afternoon or Sunday when the clinic is closed, you are able to cancel using the options below as both our email and phone system time stamp the messages. 

Sessions can be cancelled in one of three (3) ways:
1. Phone call to our clinic admin team (please leave a message if you can’t get through) – incoming phone calls are time and date stamped by our system.
2. Email with the request to cancel/ reschedule
3. Respond “N” or “No” to the SMS reminder sent to your phone. This is automatically recorded in our system and your appointment will be cancelled.

A fee of 100% of the service booking is charged if a client fails to attend an appointment with no notice.

Sensational Kids cancellation policy with respects to assessments is outlined specifically in our Assessment Agreement which is completed at the time of booking in an assessment.

Privacy Policy

Please click here for our Privacy Policy: Sensational Kids Privacy Policy

Complaints and Feedback

If you have any concerns about the way we have provided services or would like to provide feedback, please click here for further details: Compliments, Complaints and Feedback Google Form

Please see here for our conditions of entry. Conditions of Entry Poster

Please speak with our friendly admin team should you have any queries in relation to our policies.